The COVID-19 pandemic shook the building operations industry and forced it to reimagine what it means to be in any indoor environment. It is more important than ever to ensure we create the safest indoor environments possible.
As a building operator or business owner, COVID-19 presented you and your team with new and evolving environmental, health and safety risks for your employees, students, clients and occupants. With the global pandemic response, Health and Safety took on a renewed and deserved focus. Indeed, it became the nexus around which all other aspects of facility operation resided. In response, it has become even more critical that Building Operators and Managers become aware of the health-related impacts of the decisions they make in building operations. This goes far beyond the best cleaning, or deep-cleaning
techniques, or prophylactic measures to protect building occupants and staff. Since operations staff interact both with building energy systems and with building occupants daily, they become a crucial communication and information link with building occupants on matters related to infection control within the workplace.
As building systems become more complex, as the interaction between HVAC systems and epidemiology becomes more understood, and as energy costs for facility operation are poised to increase, (Not least because of the need for additional ventilation and air-changes), there is an increasing need for better-informed and better-trained building management and operators equipped to facilitate, first and foremost safe building operation while minimizing subsequent energy cost increases.

Quest SafeOps™ brings together medical doctors who specialize in infectious disease control along with facility operations experts to help you safely operate your facilities and move forward with challenges of building operations. SafeOps™ is designed to communicate the most current health and safety information relevant to building management and operations staff. SafeOps™ offers a detailed and interactive overview of current understandings of the circulating virus vectors, and best practices in providing and operating as safe an environment as possible for your staff and clients.

Training as a Building Efficiency Measure
Training is a building operational efficiency measure that begins as any measure begins … with an audit or assessment of the current needs. The design and delivery of an effective training program is no different, and comprise 3 key elements.

1 -The development and execution of a needs assessment strategy. This critical first element in instructional design allows us to identify the learning needs of the participants. Using the latest
techniques and tools, the key instructional design goals can be determined.

2 -The development of instructional design appropriate to the participants. Using the outcomes of the needs assessment within an Experiential Design Cycle methodology, learning activities are designed that meet the desired outcomes in the cognitive, psycho-motor and affective learning domains.

3 -The skilled delivery of a learning experience to the participants that will achieve the desired outcomes. Skilled and experienced instructors and facilitators manage the learning process using
presentations, dialogue and exercises that address the range of learning styles present in the participants …. visual, auditory and kinaesthetic. This applies regardless of the modality of delivery (one-on-one, workshops, dynamic virtual interactions, etc.)

Quest has found that a customized training program targeted to frontline building management and operators can add significant value that yield direct and immediate results in providing safer facility
operation and managing increases in energy costs.

Over the last three decades, Quest Leadership has developed a comprehensive library of training materials, relating to all aspects of facility operations. This allows us to create training workshops
significantly faster (and significantly cheaper) than in the legacy paradigm that attempts to pair adult education instructional design specialists with Subject Matter Experts (SME’s). At Quest Leadership, our
SME’s are AdEd specialists, whether they are MD’s, engineers, IT specialists or skilled tradespersons. Our existing library of materials and exercises allows us to create high-quality customized experiences at
minimal cost. Our goal at Quest is to provide our training services in a manner such that the energy and operational cost savings from the applied learning will more than cover the cost of training.

Quest can also facilitate opportunities so that our training will be applicable to accreditation in programs such as BES™. We work closely with the Continuing Education faculties of a significant number of Ontario and Canadian Colleges, as well as a number of Universities internationally.